Contact & Dispute Resolution

We Are Accountable
to You

Reach our editorial team, submit a confidential tip, request a correction, or initiate our formal dispute resolution process. Every inquiry receives a response.

General inquiries: 24–48 hrs
Corrections: 2 business days
Full dispute process: 17 days

Contact Channels

Use the appropriate channel for your inquiry to ensure the fastest response from the right team.

General Inquiries

Questions, feedback, and general correspondence

[email protected]
24–48 hours

Confidential Tips

Secure, anonymous whistleblower submissions

[email protected]
48–72 hours

Press & Media

Interview requests, media partnerships, syndication

[email protected]
24 hours

Corrections & Disputes

Factual corrections, right-of-reply, dispute resolution

[email protected]
2 business days

Legal Matters

Defamation claims, legal notices, subpoenas

[email protected]
1 business day

Partnerships & Grants

Funding, foundation grants, editorial partnerships

[email protected]
3–5 business days

Send Us a Message

Use this form for general inquiries, tips, press requests, or feedback.

Privacy: All submissions are confidential. For anonymous tips, use [email protected] or Signal.

Submit a Confidential Tip

Have evidence of corruption, fraud, or wrongdoing? We protect sources absolutely. Use Signal or ProtonMail for maximum security.

Signal: +1 (202) 555-0199

Dispute Process

1
Reporter / Editor
2
Standards Editor
3
Editor-in-Chief
4
External Ombudsman

Full process resolved within 17 business days

Formal Process

Dispute Resolution Process

We take all disputes seriously. Our four-stage process ensures every complaint receives a thorough, impartial review — from the original reporter to an independent external ombudsman.

01

Contact the Reporter or Editor

2 business days

Reach out directly to the reporter or editor responsible for the article. Their contact information appears at the end of each article. Most factual disputes and clarification requests are resolved at this stage.

Identify the specific claim or passage you dispute
Provide supporting documentation or evidence
State your preferred resolution clearly
Keep communication professional and factual
02

Escalate to Standards Editor

5 business days

If the reporter's response is unsatisfactory, or if your concern involves editorial standards, sourcing practices, or ethical conduct, escalate to our Standards Editor for a formal review.

Include the article URL and publication date
Describe the specific error, omission, or ethical concern
Attach any supporting documents or evidence
Reference your prior communication with the reporter
03

Request Editor-in-Chief Review

10 business days

For unresolved disputes involving significant factual errors, serious ethical violations, or matters of editorial policy, you may request a formal review by the Editor-in-Chief. This is the final internal review stage.

Summarize all prior communications and responses
Clearly state why prior responses were inadequate
Specify the correction, retraction, or remedy you seek
The Editor-in-Chief's decision is final and binding
04

External Press Ombudsman

Per external body timeline

If you remain unsatisfied after exhausting our internal process, you may refer your complaint to an independent external press standards body. We cooperate fully with all recognized press ombudsman processes.

National Press Club Ethics Committee
Society of Professional Journalists Ethics Hotline
Reporters Committee for Freedom of the Press
Online News Association Ethics Committee

Legal Disputes & Defamation Claims

If you believe our reporting is defamatory or otherwise legally actionable, we strongly encourage you to contact us before initiating legal proceedings. Many disputes — including those involving alleged defamation, privacy violations, and right of publicity claims — can be resolved through corrections, clarifications, or right-of-reply opportunities without litigation.

NonProfit Media operates under the full protections of the First Amendment and applicable shield laws. We will vigorously defend our reporting and our sources. However, we are always willing to engage in good-faith dialogue about concerns before legal action is taken.

General Counsel

[email protected]

Registered Agent (Service of Process)

NonProfit Media, Inc. | 123 Truth Avenue, Washington, DC 20001

Our Commitment to Accountability

We are committed to fair, accurate, and ethical reporting. When we make mistakes, we correct them promptly and transparently. All corrections are published on our Corrections page and noted in the original article within 24 hours of verification. For information about our use of AI tools in journalism, see our AI Transparency Policy. For our full ethical framework, see our Ethics Policy.

Frequently Asked Questions

How do I submit a confidential story tip?

Email [email protected] or use the contact form with the "Submit a Tip" category. For maximum security, we recommend using ProtonMail or Signal. All sources are protected under our source protection policy — we will never reveal a source's identity without explicit consent.

What qualifies as a "correction" vs. a "clarification"?

A correction is issued when we have published a factual error — a wrong date, name, statistic, or misattributed quote. A clarification is issued when our reporting was technically accurate but could be reasonably misunderstood. Both are published on our Corrections page and noted in the original article within 24 hours of verification.

Can I request a right of reply to an article about me?

Yes. If you are the subject of our reporting, you have the right to respond. Contact [email protected] with your response (maximum 500 words). We will publish substantive responses as an addendum to the original article, clearly labeled as a right-of-reply statement.

How long does the dispute resolution process take?

Stage 1 (reporter/editor): 2 business days. Stage 2 (Standards Editor): 5 business days. Stage 3 (Editor-in-Chief): 10 business days. We aim to resolve all disputes within 17 business days total. Complex disputes involving legal review may take longer, and we will communicate any delays proactively.

What happens if you determine my dispute is valid?

Depending on the nature of the error: minor factual errors receive a correction appended to the article; significant errors may result in a full correction notice at the top of the article; serious errors may result in a retraction of the article with a published explanation; ethical violations trigger an internal review and may result in disciplinary action. All corrections are published on our Corrections page.

Do you accept legal service of process by email?

We accept courtesy copies of legal notices at [email protected], but formal legal service must be directed to our registered agent: NonProfit Media, Inc., c/o Registered Agent, 123 Truth Avenue, Washington, DC 20001. We encourage parties to contact us before initiating legal proceedings — many disputes can be resolved through dialogue.